If you were told that you have a criminal record that was obtained from a Clerk of Court or the public record, you must contact the Administrative Office of the Courts for further information.  If you learned you have criminal record that was obtained from an internet site or online vendor, you must contact that site or online vendor for further information.
 
If you have been informed that you have a criminal record that was obtained from the SBI, you may request the SBI to perform a check to verify the record. If you feel this may be an identity theft issue, please send the SBI a copy of your driver's license, a copy of your Social Security card, a copy of your birth certificate, a letter stating your situation, and your telephone number including the area code. Along with this personal identifying data, you will need to submit a set of your fingerprints.
 
Contact your local sheriff's office or police department for applicant fingerprinting procedures for identification purposes. Please mail these documents to the attention of the following:
 
NCSBI - CIIS
Attn: CCH Unit Supervisor
Post Office Box 29500
3320 Garner Road
Raleigh, N.C. 27626-0500
 
A fingerprint search will be performed along with a computerized criminal history inquiry to determine whether a criminal history record exists. If there is no criminal record in the state files, the SBI will issue a letter on official letterhead to you stating that you do not have a criminal record with the SBI. The copies of the documents you provided will be returned to you.

There are three things you should do: File a police report. Close the affected accounts. Contact one of the three major credit bureaus and ask for their Fraud Department and place a fraud alert on your credit file.
 
You may also request a Security Freeze on your credit. Report possible financial identity theft to the Federal Trade Commission online. You may also call the FTC at (877) 438-4338.